Landlords, your questions answered

Why should I instruct Cambridge Residential to let my property?

There are plenty of reasons! Find out more about why to instruct us…

What reassurance do I have that Cambridge Residential complies with standard codes of conduct?

Plenty. We’re members of the National Association of Estate Agents (NAEA) and therefore abide by their membership rules and strict Code of Practice.
Learn more about the NAEA…

We’re also members of The Property Ombudsman (formerly known as the Ombudsman for Estate Agents / OEA), and have done so voluntarily, long before it was compulsory to do so. Again, TPO ensure that members maintain strict Codes of Practice, and provide a comprehensive redress scheme for Landlords and Tenants against agents, should things go wrong.

Learn more about The Property Ombudsman…

 How long will it take to let my property?

Although things vary at different times of year, broadly speaking it usually takes between two and four weeks to find and place a tenant, which would normally include our carrying out the necessary referencing, credit checks and inventory.

Learn more about the references we take…

 What insurance do I need?

You will of course need to make sure that your property is properly insured with buildings insurance, and where appropriate we advise you to let your insurer know that your property is to be let – otherwise if the worst happens you may find you will not be covered.

You may also want to make sure that any furnishings and fittings are insured with adequate contents insurance, depending on their value. Again talk to your current insurance provider or talk to us and we can advise or arrange contents insurance specifically for landlords.

Do you offer rental guarantee insurance?

We can arrange rental guarantee insurance if you like. Please talk to us for more details.

 How do you protect the tenancy deposit?

As registered agents with the NAEA, Cambridge Residential fulfil the membership criteria for The Dispute Service (TDS) – one of the insurance-based deposit schemes. 

Each time a Tenancy Deposit is taken we will register it with the TDS and provide a protection certificate. By doing so you will have fulfilled your legal obligation to your tenants.

Learn more about The Dispute Service…

 What if agreement cannot be reached about the deposit allocation?

In the unlikely event that agreement cannot be reached between parties as to how the Tenancy Deposit should be treated at the end of a tenancy, TDS operate an independent adjudication service.  

After our providing the scheme with evidence of any claim, the case will be reviewed and a final decision will be made.  By law all disputed deposits have to be dealt with in this way.

Learn more about how TDS resolve disputes…

 What happens at the end of the tenancy?

When the end of the tenancy approaches, we start our renewals procedure to allow plenty of time for you and the tenants to decide whether you will be renewing the tenancy, whether we will begin remarketing the property for new tenants, or perhaps make plans for you to move back in.

Whatever the situation, the procedures that we have in place always facilitate a smooth and uncostly solution.

Does the landlord pay a fee to renew the tenancy?

Unlike some agents, Cambridge Residential do not charge the landlord if a tenant decides to renew their tenancy. There is a small administration charge of £35 plus vat for the tenants if they decide to renew.