Cambridge: The Intelligence Agency

Having focused on lettings since 1997, we know how important the right tenants are. So we accompany them on all viewings; and demand references, proof of employment and carry out credit checks before they move in.

• Smooth processes. Our sophisticated computer systems ensure a smooth information flow between all parties – our lettings team, landlord, tenants, inventory clerks, banks, our accounts people and maintenance contractors – making sure your letting is as smooth as possible.
• Keep up with your account online. If you’re a ‘managed’ client, you can log-in to a secure area on our website to see full monthly or annual statements for your property.
• We pay out rent quickly. If you opt for our ‘managed’ services our same-day-payment means you’re not left waiting for rent money from your tenants.
• Floorplans save time all-round. All clients requesting an Energy Performance Certificate get a free floorplan, saving wasted viewings for everyone, and hassle for whoever’s in the property at the time.

Should your property require repairs or maintenance, you’ll find our years of experience and dedicated team of property managers will be able to get the problem sorted quickly with minimum hassle and cost. We only ever select contractors we’ve relied on for years to keep your property as you’d expect.

We never forget that the success of our business depends on satisfied landlords. So we regularly send out a survey to measure how well we’re doing in your eyes. Because it’s the only way we can hope to keep improving.

You’ll be reassured to know that we are members of these professional bodies, abiding by their strict codes:

	Association of Residential Letting Agents (ARLA).
	The Property Ombudsman (formerly the Ombudsman for Estate Agents / OEA) which offers landlords and tenants redress against agents should things go wrong (we joined long before it was compulsory to do so).
	The Dispute Service, licensed provider of tenancy deposit protection, who also provide independent resolution of any deposit disputes that arise between landlord and tenant.
	National Association of Estate Agents (NAEA) and abide by their Code of Practice.