Cambridge Residential
The Intelligence Agency
How quickly we’ll let your property, and what rent we’ll get for it. We know that these are two of the most important things to landlords.
Which is why we measure these things: and we think you’ll be impressed by the latest figures.
 First, the average number of days it takes us between instruction and finding a tenant, with holding deposit down is just 6 (source: Cambridge Residential figures for 2009).
 And we’re also pleased to report that 96% of the time, the rent we achieve is the same as our valuation (source: Cambridge Residential figures for 2009).
Click below to find out more.
A natural stop for tenants
We invest a good deal of money making sure we’re as prominent as possible, and so a natural stop for prospective tenants.
All over the web.
We’ve put a lot of effort into this website (and will continue to do so), and tenants also find us on all the websites below, making your property hard for tenants to miss!
And all over the press.
People also find properties in our weekly ad in Latest Homes, frankly the only publication worth being in to find good quality tenants.
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SOME TENANTS WE’LL SHOW YOUR PROPERTY. OTHERS WE’LL SHOW THE DOOR |
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Experience tell us how important it is to have the right tenants, which is why we accompany prospective tenants on all viewings, and demand references, proof of employment and carry out credit checks before it goes any further.
We’ve also developed an intuition for the people who might not be good tenants, and we do on occasion politely show people the door.
“Cambridge let to a good calibre of tenant and I trust that they will let my property to someone who is suited to it.” Comment from client satisfaction survey, Aug 2009."
Efficient processes. One of the basics of running a successful lettings agency is getting the flow of information right between everyone: our lettings people, landlord, tenants, inventory clerks, sign-people, banks, reference agencies, our accounts people and maybe maintenance people.
Which is why we use advanced information systems to ensure that everyone is fully up-to-speed with what needs to happen, and when, to make sure letting your property is a smooth as possible.
Online account information. As a landlord, you can log-in to a secure area on our website to see full monthly or annual statements regarding your property or properties.
Same day rent payment means we pay rent to you as soon as it arrives with us.
Floorplans with everything. We’re rolling out floorplans for all our properties. They save a lot of wasted viewings, and a lot of hassle for whoever’s in the property at the time.
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A CHOICE OF SERVICES, UNDER ONE ROOF |
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Because different landlords require different things, we have a choice of services on offer.
And thanks to our large office on Western Road, we have all of this under one roof, easing communication between the different departments, making your lettings experience as smooth as possible for everyone.
Learn more about our services…
When the sales market recently became tough, many sales agents suddenly fancied a go at lettings.
Advertising for tenants is the easy bit, but it takes time to learn the skills for making sure they are going to pay on time and leave the property as they found it.
And when something goes wrong in the property, our years of experience and dedicated team of property managers will be able to get the problem sorted quickly with minimum hassle and cost. Lack of experience here, can cost you dear.
“They usually tell us quickly if there is a reported problem from tenants and offer to sort it out.” Comment from client satisfaction survey, Aug 2009
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REGULAR SATISFACTION SURVEYS |
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We never forget that the success of our business depends on satisfied landlords.
So every quarter we send out a survey to measure how well we’re doing in your eyes.
“I use you as a letting agent. You provide a very professional service at a competitive price. Staff always do what they commit to do promptly, they are polite, efficient and knowledgeable. Obviously, they have been well trained. Each member of staff in whatever role they undertake represent the company and what the company's culture is and they do this very well. I'm a fan.” Comment from client satisfaction survey, Aug 2009.
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REGULATED FOR REASSURANCE |
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You will find it reassuring to know that we are members of the National Association of Estate Agents (NAEA) and abide by their Code of Practice.
Learn more about the NAEA…
We’re also members of The Property Ombudsman (formerly the Ombudsman for Estate Agents / OEA) and have been members voluntarily long before it was compulsory. TPO offers landlords and tenants redress against agents should things go wrong.
Learn more about The Property Ombudsman…
Since 2007, all deposits must be protected by one of the Tenancy Deposit Schemes licensed by the government, which
- provide independent resolution of any disputes that arise between tenant and landlord
- mean that landlords cannot unfairly hold on to tenants’ deposits
- give all parties confidence that deposits are protected by a licensed organisation, which safeguards tenancy deposits against rogue landlords, tenants, and agents.
Learn more about how we handle deposits...
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