“You provide a very professional service at a competitive price. Staff always do what they commit to do promptly, they are polite, efficient and knowledgeable. Obviously, they have been well trained. Each member of staff in whatever role they undertake represent the company and what the company's culture is and they do this very well. I'm a fan."
"Find suitable tenants. Efficient service. Go 'the extra mile' as part of the service. E.g. updated inventory was included (based on original)."
"Initial contact is impressive, confident and competent without being pushy.
Staff are pleasant and helpful and usually respond quickly and efficiently to messages etc."
"I particularly like the landlord’s log in thing, which is useful for me as I'm not in the UK."
"Cambridge let to a good calibre of tenant and I trust that they will let my property to someone who is suited to it. The staff are friendly and accommodating."
"Very well presented and friendly and was kept up to date on progress regularly."
"Two of the company's main strengths are its physical and relationship marketing (I like the image and 'values' espoused by the branding)"
"Tell us quickly if there is a reported problem from tenants and offer to sort it out. Friendly telephone manner and always sound willing to help."
"Take the hassle out of letting property."
"Collect rents and supply landlord’s invoices on time"
"Courteousness. Reasonable price.”
Source: Cambridge Residential customer satisfaction survey, August 2009. Independently conducted and analysed by The Marketing Business.
